Product Design • Case Study
TrustLayer â Transparent AI Banking Interface Case Study
A fintech dashboard that makes AI banking decisions understandable disputable and trustworthy through explainable AI design.
Lead Product Designer
TrustLayer â Independent product concept
3 months
Oct 2026
TrustLayer â Transparent AI Banking Interface — Main Interface Mockup
Project Overview & Target Audience
The Objective
Design a banking interface where every AI-driven decision (credit denial fraud flag loan limit) is explained in plain language with user agency to understand question and dispute.
Who It's Designed For
Banking customers (18â55) who have been denied credit or flagged for fraud
Credit union members
Digital-first banking users
Fintech product teams
Compliance officers
Overview & Exploration Visuals
The Problem & Strategic Goals
The Challenge
User Pain Points Identified
Problem Discovery & User Friction Points
User Goals
What Users Expect
Research Insights & User Journey
User interviews with 12-15 banking customers
Surveys on trust in AI banking
Competitive analysis of Monzo Chime Revolut Klarna
Regulatory review of CFPB and GDPR
Wireframing & Architecture
Low-fidelity wireframes established structural foundations before visual styling.
Design Iterations
Continuous testing and refinements conducted during the sprint.
Design System & Brand Identity
Color Palette
Click to copy hex values
Primary
#1A4FD8
Secondary
#0DA6A6
Accent
#E85555
Color
#16C784
Color
#F59E0B
Color
#EF4444
Typography Stack
Inter Bold
Aa Bb Cc 123 !@#
Inter Regular
Aa Bb Cc 123 !@#
Component Library, Design Tokens & Style Guide
Key Product Capabilities
Plain-language explanation of every AI decision
Factor breakdown showing what influenced the outcome
Why button on every decision card
Dispute flow with status tracking
Data transparency panel showing all inputs
Timeline view of past decisions
Educational microcopy for financial concepts
Accessibility-first design (WCAG AA)
Final Solution & Experience
TrustLayer is a responsive banking transparency platform giving users a clear view of every AI decision. Mobile prioritises quick decision review and dispute initiation. Desktop provides comprehensive dashboard for reviewing decisions and managing disputes.
Mobile App UI & Flow
Large Screen Adaptations & Layout
Results & Measurable Outcomes
Product Achievements
Design Impact
User Experience Outcomes
User Feedback
Post-Launch Validation & Impact Highlights
Designer Takeaways & Roadmap
Key Learnings & Reflection
Transparency is a UX problem not just a legal one. Plain language beats perfect accuracy. Dispute flows build trust through agency. AI needs a human face. Accessibility is non-negotiable in financial transparency.
Future Concepts & Continued Design Exploration
Next Case Study
CollectWise — Receivables & Payment Management Platform
A proposed receivables and payment management platform that helps Nigerian small and medium-sized businesses issue invoices, track customer balances, record payments, reconcile transactions, and follow up on overdue receivables from one dashboard.
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